“Alone we can do so little, together we can do so much.”

– Helen Keller

Teamwork is an essential part of what we do at BVMI, where staff and volunteers work together to create the warm and caring environment that our patients love so much.

This teamwork was apparent one Sunday afternoon last October, when Dale Mottola, BVMI’s administrative director, picked up a message from Quest Labs reporting that an unnamed patient had a critical lab value.


A quick phone conference with BVMI nurse manager Michelle Kaye, MSN, RN and BVMI’s Chartis Fellow nurse practitioner Mary Granholm, MSN, RN, APN-BC, determined the patient  was Maria, who was being treated for high blood pressure. 


With a fasting glucose level of 402, it was imperative that Maria be directed to the emergency room immediately.

Because Maria only speaks only Spanish, Vicky Fliman, RN, our multi-lingual nurse navigator, also became involved.  Unable to reach Maria, Vicky located the granddaughter and urged her to take Maria to the emergency room as soon as possible.

Maria went to the ER and was put on medication to regulate both her blood pressure and blood sugar levels. Mary and Vicky have continued to see her every two weeks to ensure that she understands how to monitor her condition and take her medication properly. 


Maria now checks her blood sugar and blood pressure at home and brings the logs to every visit. Her blood sugar is slowly decreasing, and we continue to supervise her closely.